Returns & Exchanges

Due to the perishable nature of our products, we cannot accept physical returns. However, your satisfaction is our priority; if there is an issue with your order, we will make it right.

Return Process

• 1.
  Inspect Delivery

  Examine your package immediately upon arrival to ensure items are still frozen or chilled.

• 2.
  Document Issues

  Take clear photos of any damaged packaging or product quality concerns within 24 hours.

• 3.
  Submit Claim

  Email our support team with your order number and the photos of the affected product.

• 4.
  Resolution

  Our team will review your claim and issue a replacement or store credit for qualified issues.