Frequently Asked Questions
Find answers to common questions about our premium seafood
How is the fish packaged for transit?
All orders are packed in insulated coolers with dry ice or gel packs to ensure your seafood remains at the optimal temperature until arrival.
Is your seafood sustainably sourced?
Yes, we partner exclusively with trusted fishers and farms that prioritize ocean health and sustainable harvesting practices.
Does the fish arrive fresh or frozen?
Most of our products are flash-frozen at the source to lock in peak freshness, though select seasonal items may be shipped fresh.
How long can I store the fish in my freezer?
For the best culinary experience, we recommend consuming vacuum-sealed frozen fish within 3 months of delivery.
Can I track my delivery in real-time?
Absolutely. Once your order ships, you will receive a tracking number via email to monitor its progress to your doorstep.
Do you offer wholesale pricing for restaurants?
Yes, we have a dedicated wholesale program for culinary professionals. Please contact our support team for more details.